I would like to
work for the Oracles, how
do I join?
Please visit our employment
page for more details
and to apply.
Phone
Readings
I don’t have a
credit card, can I still
use your services?
Yes, we also accept payment
via PayPal and we're always
addition additional methods
of acceptance. When your
purchase the service, select
this option.
How do I speak
to an Oracle?
You can place the call on
your credit card by calling
the 1800 phone number within
the US. Those within the
UK will be charged via their
phone bill. Those requiring
a pre-payment reading for
an Oracle to call them back
can do so within our Pre-Pay
option.
I am unhappy with
my call, what do I do? Paid by phone account
– You will need to
send us a copy of your paid
telephone account, short
written explanation of what
went wrong and why you would
like a refund so we can
make sure the same problem
doesn’t happen again, and
a contact telephone number.
Credit Card – You
will need to send a short
written explanation of what
went wrong with your call,
as well as the date and
approximate time of your
call. We also require the
first 6 and last 3 digits
of your credit card so we
can look up what transactions
were placed on your card.
Please provide us with your
contact telephone number.
When it is determined that
you will be refunded, as
we do not store your full
credit card number for security
reasons, you will also need
to then supply your full
credit card number so that
the refund can be processed.
My Credit Card
was incorrectly charged,
what do I do?
Please note that your credit
card is charged in 15 minute
blocks, and any unused time
is immediately automatically
refunded by the system to
your credit card as a separate
transaction.
I entered my credit
card, but didn’t speak to
a Psychic. Will I be charged?
No, if you are not connected
to a psychic you will not
be charged. Any unused time
is automatically refunded.
Please check your credit
card statement, and if you
feel any errors have occurred,
please contact customer
service.
Why can’t I connect
to my preferred psychic
reader?
Your reader is usually not
online, or is already on
another call. You have the
option to connect to the
next available psychic instead.
E-mail
Readings & Online Purchases
I am unhappy with
my email reading, what do
I do?
Credit Card – You will need
to send a short written
explanation of what went
wrong with your reading.
Please also provide your
receipt number, or if you
have lost your receipt number,
please supply your email
address. When it is determined
that you will be refunded,
as we do not store your
full credit card number
for security reasons, you
will also need to then supply
your full credit card number
so that the refund can be
processed.
PayPal - You will need to
send a short written explanation
of what went wrong with
your reading. Please also
provide your receipt number,
or if you have lost your
receipt number, please supply
your email address. When
it is determined that you
will be refunded, you will
be credited via PayPal.
I ordered an email
psychic reading, but I have
not received it yet!
Our Oracles reply to your
readings as soon as they
can, but it does vary from
reader to reader. Sometimes
delays can occur, but generally
you will receive your reading
the next day or within 48
business hours. If it has
still not arrived, please
contact us with your receipt
number.
My receipt number
was not emailed to me, did
my order go through?
If you are displayed an
onscreen receipt number,
but not emailed one, there
may be a problem with your
e-mail address. Please put
noreply@oracles.cc in your
address book to prevent
any misdelivered emails.
You can also contact customer
service with an alternate
email address or to make
an enquiry.
If you were not displayed
an onscreen receipt number,
there was probably an error
with your order. Contact
us, and we can check if
your order went through.
Make sure you fill in all
the required fields and
check for any error messages
which come up which will
help guide you through the
order process. Or if you
are a member, you can login
and check your purchase
transaction history online.
.
Can I pay by PayPal
eCheque?
No, we do not accept PayPal
eCheques. Please choose
an instant payment method
such as Paypal or Credit
Card.
How long does
it take to receive my email
reading?
The usual turn around time
for readings is approximately
up to 48 hours. Some highly
requested readers may take
longer to reply.
How do I choose
an Oracle?
You can search through the
profiles of our Oracles/readers
HERE.
You might see a friendly
face, or perhaps you will
listen to their voice greeting
orwatch the video message
and find you have a closer
connection with one specific
reader. On their profile
page, it will show if they
are currently logged in
to the phone line and ready
to take your call, and you
can call for a phone reading
and enter their 3 digit
operator code when prompted.
Or if you don’t have a preference,
you can CALL and choose
to speak to the next available
reader.
Some readers are also available
for email psychic readings
and dream interpretations.
When you place your order,
you can elect your preferred
reader. Or you can allow
us to select one for you.
We will choose a reader
who is experienced with
the type of questions you
have asked.
Sometimes your preferred
reader may decline to perform
your reading as they cannot
feel a connection with you
and are unable to provide
you with an insightful reading
at this time or they might
be temporarily unavailable
for various reasons such
as illness. In most cases,
we will contact you and
ask if you have other preferred
readers, or we will personally
select another reader whom
we feel will be able to
give you the insight you
are seeking. Many of our
readers have been with us
for 10 years or more, so
we are very experienced
in selecting readers for
your situation.
Is there a limit
to the number of questions
I can ask in my email reading?
There is no limit to the
number of questions you
can ask, but please note
that the reader may not
be able to reply to them
all in one reading. The
reader will reply to the
questions which they are
drawn to answer. You may
need to purchase multiple
email readings if you have
many questions, or if you
require the reader to go
into even further depth
on anything they have told
you.
How do phone readings
and e-mail psychic readings
work?
It varies from reader to
reader. Some readers use
solely their psychic and
clairvoyant skills, whilst
others are mediums or have
spirit guides and angels
who pass on messages. Some
readers can also read your
stars and gain insight about
you through the ancient
techniques of astrology.
Tarot cards, angel cards,
crystals and numerology
are also tools which can
be used to assist in a reading
to discover the answers
to your questions. In many
cases, a combination of
these techniques is used
to provide you with a complete
experience.
